Project details

BCL were appointed to assist Roebuck Productions with the Pizza Express Annual Conference at Manchester Central Convention Complex on Wednesday 23rd March 2018. As part of the conference package Roebuck Productions offer their client a unique luggage transportation service to give the delegates a hassle-free experience.

The numbers alone were daunting with 827 delegates spread across 7 city centre hotels. BCL, who usually handle domestic and commercial furniture, had the task of completing this service seamlessly with minimal disruption to the event. At the event entrance there were 7 kiosks set-up for each hotel, each delegate had to take their luggage to the correct kiosk where their bag would be tagged and placed in a numbered cage by BCL staff. Due to the sheer number of delegates, it was important to keep focused and ensure each bag was placed in the correct cage for their hotel.

As each hotel had a massive variation in number of delegates it was important to concentrate the staff at the busy kiosks, and be flexible in case there was a surge for another hotel. The window of opportunity was between 11am and 4pm from the start of delegates entering the event to all the luggage delivered to the seven hotels.

Once all the cages were full and loaded onto the designated vehicle BCL staff transported them to the correct hotel and off-loaded them into the lobby for the delegate to collect it.

The task was completed within time and to the client’s satisfaction with all luggage being delivered to the correct destination. This was the second time we have done a luggage service for Roebuck Productions and based on the feedback we received it won’t be the last.

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See what our customers think of us...

All of the lads were so lovely and worked so hard

Email to Piers
Piers…firstly, I just want to say Thank You So Much to yourself for organising this all.

Greg, Andy, and Team were phenomenal, and I cannot thank them enough for all of their hard work and their incredible skills removing/storing/moving everything in less than 2 days!

All of the lads were so lovely and worked so hard they really are a credit to your company and all of our Soreen Colleagues, as well as myself, cannot thank them enough for helping us with this move.

Please pass our deepest thanks over to them. I will be sure to send over some more Soreen for them all – they were brilliant in completing this process so smoothly and efficiently.

Once again, many thanks to you all for your fantastic help.                                                                                                                                                                         

Olivia, Soreen

Nothing was too much trouble for them

Email to Piers
I’d just like to take this opportunity to thank your crew for making the relocation such a smooth process, nothing was too much trouble for them & they are a real credit to you.

Thanks again for making this as painless as possible.

Kind regards

Barry Firesprite

They went above and beyond

I just wanted to send a quick email to say a big thank you to Simon and his team for their efforts during the move over the last couple of weeks.  I know it was not a particularly smooth process and they went above and beyond to ensure that they could complete the job and ensure that everyone was in the correct place, despite differing instructions. 

If you could pass our thanks onto them it would be appreciated. 

Kind regards  Yvette  

Whitworth Community High School, Rochdale

Showcased a really positive, 'can-do' attitude

Email
As per the first week, your team did a great job last week and once again showcased a really positive, 'can-do' attitude to the whole project. 

Best wishes

Laura, SIPS Education

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