Project details

BCL were appointed to assist Roebuck Productions with the Pizza Express Annual Conference at Manchester Central Convention Complex on Wednesday 23rd March 2018. As part of the conference package Roebuck Productions offer their client a unique luggage transportation service to give the delegates a hassle-free experience.

The numbers alone were daunting with 827 delegates spread across 7 city centre hotels. BCL, who usually handle domestic and commercial furniture, had the task of completing this service seamlessly with minimal disruption to the event. At the event entrance there were 7 kiosks set-up for each hotel, each delegate had to take their luggage to the correct kiosk where their bag would be tagged and placed in a numbered cage by BCL staff. Due to the sheer number of delegates, it was important to keep focused and ensure each bag was placed in the correct cage for their hotel.

As each hotel had a massive variation in number of delegates it was important to concentrate the staff at the busy kiosks, and be flexible in case there was a surge for another hotel. The window of opportunity was between 11am and 4pm from the start of delegates entering the event to all the luggage delivered to the seven hotels.

Once all the cages were full and loaded onto the designated vehicle BCL staff transported them to the correct hotel and off-loaded them into the lobby for the delegate to collect it.

The task was completed within time and to the client’s satisfaction with all luggage being delivered to the correct destination. This was the second time we have done a luggage service for Roebuck Productions and based on the feedback we received it won’t be the last.

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Seamless, professional and issue free

I wanted to take a moment to say a big thank you to you and your teams for support the relocation/reconfiguration of the furniture on the 2nd floor. It was seamless, professional and issue free. I have noticed the team working a few times, in my car whilst driving past the old library some weeks ago and of course I have been present at times during the move the last couple of weeks. The team is a credit to the business. They all worked extremely hard and quietly  SMBC is very happy with the output as are Robertson. Please pass on the thanks to the team.

Stockport Council

Professional, efficient and tremendously helpful

May I take this opportunity of offering a huge thanks to you and your extremely professional team.

Your personnel, to a man, were very professional, efficient and tremendously helpful, coupled with being very courteous. An absolute pleasure to deal with and nothing was too much trouble.

So many thanks to you all at BCL and I would have no hesitation in recommending your firm.

I would appreciate it if you would pass on my comments to the whole team.

Harvey Basger

Everyone was really helpful and very friendly

I would just like to say thank you so much for all you and your teams help on Friday. It went really successful and myself and my manager were really happy with the service. Everyone was really helpful and very friendly.

 I will definitely keep you in mind for the end of January when our offices shut down again and return to the lock up.   

Emma Daws

Attention to detail has been impressive throughout the entire process

Thank you for arranging our office relocation. Your attention to detail has been impressive throughout the entire process and I would like to thank you for coming in to check the progress today.

BCL have just finished our move and I would like to say how impressed I am by Greg and his team. Nothing was too much trouble. They were polite and professional from the moment they arrived until the moment they left.

I will highly recommend your service in the future.

Elizabeth Bentham

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