Project details

Organisation - Charter Court Financial Services
Sector - Private
Location - Wolverhampton, West Midlands

Project scope

The overall move project ran from September 2018 through to completion in March 2019 and was completed over eight separate out-of-hours phases.

Charter Court Financial Services Group plc (CCFS) is a financial services company in Wolverhampton who provide retail savings products, specialist mortgage products, mortgage administration services, and credit analysis.

Charter Court operates via three separate specialist brands:

  • Charter Savings Bank for retail savings
  • Precise Mortgages for specialist mortgages
  • Exact Mortgage Experts for credit analysis and servicing of existing mortgage portfolios

The company, which was founded with 28 employees in one building on the Broadlands site in 2008, now occupies four offices at the business park and has grown its headcount to nearly 650 with its new state-of-the-art three-storey office building, which accommodates approximately 250 people.

The relocation involved the reorganisation of staff and departments across their four buildings to include the transfer of 250 staff to their new build and the restacking of staff in their existing three buildings during an intensive refurbishment program.

Each move phase underwent stringent pre-move planning to include a series of planning meetings with their dedicated Move Manager and Move Supervisor to ensure a clear understanding of the refurbishment program and timescales.

In total, 600 staff were relocated, along with furniture, packing crates, and IT with a full decommission and recommission service by our IT Services team.

We also provided furniture recycling producing fully audited reports with IT/electrical WEEE recycling, and on-site data destruction of hard drives and media material.

We were delighted to be chosen as their approved supplier, and look forward to providing ongoing assistance for years to come

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See what our customers think of us...

Greg managed the move really smoothly

Just getting a moment now to say a huge thank you to you and your team.

Greg managed the move really smoothly and him and the team were always willing to help resolve problems and go above and beyond. Feedback from staff now residing in new location is also good.

Best wishes Tracey

Tracey, University of Manchester

The crew of movers we linked with are also brilliant and really good fun to be around

Email to Martin

The collection has been collected and  I probably won’t speak to you again, but I want to say ‘Thank you’ for all of your help over the last 7 months. It has made my life so much easier, I think this is the 4th move I have done for Gateway, hopefully this is the last one for some time.  The crew of movers we linked with are also brilliant and really good fun to be around. So, thanks again and best wishes for the future.

Regards Maxine                                                                                                                                            

Maxine, Gateway

Stars the pair of them

Email

Can I just say how fantastic George and Steve have been sorting out the moves etc from the main building and the removal of the furniture off site.

Lot of stuff to shift, no lift and dealing with the demands of staff as well in hot weather – stars the pair of them!!!!                                                                                                                                                          

Anne, Stockport Council,

They worked efficiently, methodically and effectively

Email to Piers
Just wanted to drop a short note to express my thanks to you and the team for supporting our move yesterday.

Both of your colleagues were a credit to your organisation. Both performed their duties with absolute professionalism. From the first point of contact, through the packaging, removal and unpacking, they worked efficiently, methodically and effectively. They were able to pack and transfer a considerable amount of (in some cases) high value assets without a single incident. The right people in the right place at the right time. Thank you.

Kind regards

Andrew

Andrew, Alder Hey Children's Hospital

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