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- Customer Reviews
We take customer service seriously, and always want to hear what our customers have to say about the service they received from us. Our reviews are taken from the Customer Care Survey that we send to our customers after their move is complete.
From the start you have been courteous and professional, helping us each step of the way. Brilliant team, worked well together and supported us throughout. The team were brilliant and patient even working around me working
Used you previously and we had a great service. They were late but did call plenty of times and kept me up to date on their location. Understandable as they came from Birmingham to London! We were fine with it. Lovely move supervisor, even though they were stuck in a lot of traffic they still got us moved to our new offices before the timeframe we thought we would be there!
The move was to and from telephone exchanges and very tricky staircases in both. We asked for other quotes from other Companies. BCL were happy to visit the locations to price the job and seemed more organised. Some of the others sent in quotes without looking at the location and logistics, which were important to us to ensure the safety of the people moving. The two gentlemen who actually did the moving of the furniture, were really exceptional and worked really hard as the cupboards were very tall and heavy. They dismantled the cupboards and made sure they were all put back together properly
Used previously and had a great service. Very friendly, efficient, and helpful
Having never relocated offices before I was a bit apprehensive about what to expect, but the service we received from BCL was exemplary in every way. We had an initial consultation with Piers, and then a second planning meeting with Piers and Julian, who was coordinating the Removals crew on the day of the move. The crates were delivered promptly and in good time for us to pack up everything, and on the actual moving day the team arrived promptly at 9:00am and worked so quickly and efficiently. Especially considering that the access to our old office location was incredibly difficult as there was no lift and only one narrow entrance/exit route in and out of the building. They were really friendly, professional and coordinated, and managed to get everything over in one load and reassembled our office furniture at the new location ahead of schedule, which was ideal as it gave us more time to unpack on the Saturday, minimising the disruption on our first working day on the following Monday. I really cannot praise the service enough, I was so impressed and would highly recommend them. I was impressed with the level of customer service and professionalism demonstrated by Piers following our initial consultation, and the value for money was excellent given that we wanted to move on a weekend day.
Best value for money
Used previously and great quality. Superb, quick and efficient. Easy to work with.
I had personally used your domestic removals team to move house last year, and was so impressed that you were my first call for the commercial move. Piers was professional, friendly and knowledgeable right from my first contact with him - his experience shone through and he made me feel that everything was under control, providing solutions for logistics I hadn't even considered. Brilliant! Your team made everything more seamless than I could ever have hoped for, and please could you pass on thanks once again to Julian and his team who kept me reassured and smiling throughout!
Brilliant, really friendly and really accommodating. Best quote and all round service. Really good, Piers and the ladies in office were all more than helpful
The team with great at every step of the process. Great and very hard working. Best I've dealt with
I have been so impressed with the service that was provided, I would definitely use you again. Fantasic crew, so helpful, very friendly and they all gave 100% to the job. Absolutely brilliant service!
BCL are a great team of people that are very friendly and efficient with it. The move was stress-free and this was mainly down to the hard work of the BCL Team. We would definitely recommend them. The team were excellent and we have no issues with the service they provided. All the guys were friendly and very efficient and excellently managed by Andy.
I had used them before and were happy with the service. Only a small comment of where the guys stay overnight - they had to travel from Morden to central London which took around 2 hours each way. That is a lot on top of a busy day packing/loading/unloading. I'm not sure somewhere closer in would be easier for them?
This is the 4th time we have moved with you guys. The lads were as always brilliant, couldn't do enough for us.
Very friendly and helpful. They were both very good as they took care of all boxes and crates they handled, we would like them to help help with our move to the permanent office in 8 weeks time
Excellent from beginning to end, very helpful and knowledgable
Excellent communication throughout. Clear and knowledgeable representative. I cannot stress enough just how good these guys were. Punctual, friendly and got the job done with ease.
Piers was brilliant, extremely helpful. Your removals crew were fantastic, they were extremely helpful and couldn't have been more accommodating.
Very helpful and knowledgeable. We used them for our last move and had a good service at a reasonable and competitive cost. The other men removed and placed the furniture into the new office well. I appreciate it was a long day for them – but they worked hard – so, thank you.
Great removals team, did the job faster than we thought it would take. Good customer service, taking the time to understand our requirements
Friendly and brilliant customer service. Julie was very knowledgeable and helped put me at ease regarding the office move. They were brilliant, very hard working and made sure everything was completed correctly
Good customer service, very efficient and helpful
Promoted an efficient, friendly but professional service on enquiry. [The men on removal day were] friendly and helpful.
I was kept informed that the guys may be earlier but they actually turned up much earlier than expected, however this was good as we would have preferred a morning appointment. The guys were all very helpful and easy going.
Martin fully understood our requirements and advised us with any concerns. The quote was very much in line with our budget as well. Martin was extremely flexible and visited our office to address any concerns we had. [On moving day] Jamie and the team were incredibly helpful and very quick in getting all the prep work done for the packing/unloading. They arrived on time at the office, were very polite and friendly; this made the move work in a seamless manner.
Your team were polite, efficient and very careful with our belongings. Your team were fantastic. From Paul Flowers on the sales side through to Julian and the onsite team on the day, all were courteous, friendly, efficient and professional. I can't recommend BCL highly enough
Excellent service from the initial visit to quote to the end of the move. Thank you
We have used BCL before, and would always use them as they are a very helpful and professional company.
First class service from start to finish. Highly recommended. We had used [BCL Office Moving] previously and the service offered was excellent.
Prompt and professional service
Courteous, friendly and behaved appropriately respecting that this is a hospital. We would use this company again and recommend that other Nuffield hospitals use BCL.
Satuday Stuart arrived on time and was a great help to our team. The relocation from Stockport to Manchester was a great success. Monday Stuart and the 2 porters (sorry I did not get their names) we once again a great help with the packing and loading of our stock and dispaly units. Once again thank you to Stuart and the guys for all their hard work on the Saturday and Monday.
Very polite and helpful. Made the whole experience simple and straight forward for the BASEM staff. Thank you to the three removal men concerned. It was a pleasure to work with you.
We had used the [BCL Office Moving] service before and were very impressed. Faultless from beginning to end!!
Very good team worked really well
The crew were highly professional, most courteous and very efficient. It was very impressive seeing how they operated.
Really thorough quote. Kevin Dorn was very friendly and was very keen to help
We did change the date of our move several times, and the BCL staff concerned were unfailingly patient and courteous. The crew were on time (in fact a little early), polite, helpful and very efficient.
We were very happy with all areas of your service. Dealt with fast and efficiently and little to no impact on our offices working day.
I found BCL on a google search, based on my initial interaction with BCL I was confident we'd get a good service. Kevin was very helpful and was completely on the ball when it came to identifying our needs our needs. The relocation preparation guide was really helpful and the pre move planning meeting was really useful as it meant we followed the a set procedure for labeling and packing our office equipment to ensure a smooth relocation to the new office. The crew to carry out the move were great, everything arrived, put in the correct location and nothing damaged. Nothing was too much trouble for them. I was amazed when the vans full of our stuff arrived mid-morning at the new office, so quick and efficient. Actually exceeded expectations, I've never known an office move go so well.
We wouldn't have been able to have such a smooth move process without the guidance, support and meticulous organisation of BCL - thank you very much for your service! Good website which led us to contact BCL for a quote. Prompt delivery of crates and also BCL were very flexible when we kept increasing our crate requirements. We were then very pleased with Kevin Dorn when he came to see us - very professional in appearance & attitude.
From the initial meeting with Paul I felt confident that the move would be run professionally and thought that he had a thorough understanding of our requirements. We were expecting a van with a tail lift to move our heavy servers but the van only had ramps so the heavy servers had to be tipped which was not ideal. However it all went OK. The crates arrived a day early, but the delivery driver was very courteous and placed them where I wanted them. They were all very polite and friendly. Nothing was too much trouble. Julian especially kept it all running smoothly and calmly.
Dealt with very quickly, provided lots of information and was overall very helpful and efficient. BCL wasn't the cheapest quote we received however it [was] one of the only quotes which offered a fixed price with no add ons, Kevin was very efficient and professional when he came to the office and also in correspondence afterwards and the reviews of BCL were all positive.
The move date was changed several times by us - nothing was too much trouble. [We chose BCL Office moving because of the] friendliness and helpfulness of the relocation consultant - Paul Flowers. The move date was changed several times by us - nothing was too much trouble.
[We chose BCL Office Moving after] 5 initial inquires and 3 responses, BCL came across as the most professional and best organised company to meet our needs. All contact with BCL was without problem, they understood what we wanted to achieved provided solutions to achieve our aims. All meetings and relocation dates/times were booked and attended as promised. The relocation crew were on site at the time as stated in the contract, carried out the work as expected and were polite, effective and helpful.
The move went very smoothly with no problems. The crew was quick and very helpful. I would have no hesitation in using BCL in the future.
All 5 of the removal crew was lovely, very helpful and professional. I don't think anything needs to improve. Personally I think that your company is very organised and well managed. The staff we have met so far have been very nice and organised.
Very helpful arranging a long distance move at very short notice. Professional and courteous throughout the process. Offered a professional service at a competitive price. Very friendly, helpful and professional.
Found you on google and immediately after speaking with Kevin Dorn I had a gut instinct that you were going to be very professional and ensure a smooth office move.
I was not disappointed.
I chose BCL because they were extremely thorough and informative both verbally and follow up with quotations and relevant paperwork. The ultimate deciding factors were the representative; Kevin Dorn and cost. Kevin Dorn was extremely helpful and explained thoroughly the process from start to finish for both relocation and clearance. I was very impressed.
They were a great bunch of guys who could not do enough. They did not stop and had a good routine with each member of the crew knowing exactly what they were doing. They worked extremely hard. We were very impressed with them.
I would like to personally thank Kevin, John (the Move Supervisor) and the crew who undertook the move and clearance. THEY WERE ALL GREAT! They also made what was a stressful time that much easier.
Excellent service throughout - couldn't have been better. Thank you! Great crew - well presented in general, although I don't think wearing shorts presents a professional image.
I did phone round a few companies, but it was Paul's explanation of how BCL would go about things that gave me the confidence to chose BCL. [During the move] they were all extremely helpful even helping with move other equipment that was not on the list of things to move. All this they did with courtesy and a good sense of humour.
Very competitive quote and staff most helpful. Move was very smooth and efficiently handled..no complaints at all.
Prompt response, helpful advise given and great feedback on plans and arrangements
Very professional quotation which clearly showed the price and also the available options.
I thought that the before and during, the service was excellent. I am disappointed that no-one from your company called me after the move to make sure I was happy with everything. Instead, first thing the morning after the move, I was just sent the invoice by email. I would have expected a more personal and professional touch at the end and would suggest you amend your closing procedures to reflect this.
[company response] We're sorry you were disappointed by this and it is something we will consider for future moves!
Very helpful and friendly!!
They were extremely helpful and patient. [BCL were] recommended to us.
Very quickly and efficiently dealt with with particular regard to the urgency of the move.
Removal crew comments: "They worked efficiently and were really helpful when our requirements changed slightly."
"[Service] Could not be improved. The relocation experience actually exceeded expectations."
Reason for choosing BCL Office Moving: "BCL provided us with the most competitive quotation"
Removal crew comments: "Brilliant!! So hard working & could not do enough to help the move run smoothly - thank you lads"
Comments about BCL Office Moving: "Excellent professional service provided at very short notice."
Removal crew comments: "Friendly and helpful, arrived punctually and worked hard"
How can BCL improve: "From our experience, there was no improvement required"
Reason chose BCL Office Moving: "After receiving a few quotes, BCL seemed to be the most efficient and the price was competitive"
Comments: "Really smooth move, all staff we came into contact with were friendly and efficient"
Removal crew comments: "They were brilliant"
Reason chose BCL Office Moving: "They were the most cost effective and courteous. Extremely efficient, quote given within 30mins."
There were five floors to sort out and a bit of a daunting task! However it went like clockwork (despite it being freezing in there – it was warmer outside) thanks to Simon, who kept it all moving and the building was swept out and tidy before we closed the door on it on the Friday afternoon.
They all worked extremely hard and with the usual good humour, so many thanks to them all with special thanks to Simon.
Similar story this weekend at Regent and Stopford – it could have been a long day on Saturday but again the boys packed everything up on Friday evening in record time. On Saturday they unloaded quickly so that everything was set up in the new location so that IT could ‘do their bit’. Again thanks to Greg and Julian and not forgetting Brian who came to the rescue with a truck to move five desk screens for me!
Many thanks, everyone here at ISC including the MD were very complimentary on how Daren and the team carried out our office move. Not only were they professional in the way they worked but also paid meticulous attention to the requirements of everyone here and how we wanted things done.
I am not an expert in office moves and how difficult they can be or not but I can honestly say this one went really smoothly and Daren and the boys are a credit to your organisation - a group of men that were very down to earth and so easy to get on with. When it came to deciding who would sort out our furniture clearance and the recycling at our old offices, there was never any doubt as to who we wanted to do the job and if you are unaware - your company BCL and hopefully Daren are carrying this out this Tuesday.
If you ever require a reference from myself or wish to use the above as a review then I am more than happy for you to do so. I wish Daren, the boys, yourself and BCL all the very best for the future and will not hesitate in passing on your details or recommending your services at the first opportunity I get.
I am pleased to say that the move was very smooth and I am happy with the way the move was handled. I will definitely be recommending BCL for the Rugby office move soon to come.
We were really pleased with the support we got from BCL. Right from the outset they exceeded our expectations. As well as all the usual service you’d expect - planning and facilitating our move, helping with packing and unpacking - they also took into account the needs of a charity like ourselves.
They were able to help us get our new offices ready by liaising with the University of Wolverhampton, who donated furniture they no longer needed. This meant we were able to save money on furnishing our new offices, which is always a concern for a charity. Also by giving good quality furniture a second life, we were able to avoid waste and meet the environmental standards that are important to The Wildlife Trust.
BCL sourced, collected and installed all of the new furniture for us as well as handling the move itself. Throughout the whole process they dealt with us in a helpful, understanding and professional manner, and made it as stress-free as possible. We were very impressed and grateful.
I would also like to pass on my thanks to Jim and Brad for their efforts yesterday. They tackled the move in a first class fashion, were very helpful and checked at the end before leaving to ensure everything was completed.
They are a credit to your company.
Just to let you know Greg and his merry crew turned at the right time, with a selection of trolleys and were first class.
Cheerful, friendly, extremely willing (we had some issues that were our fault which necessitated a couple of banks of desks being moved then moved again) and ready to do much more than we actually needed (we had small cabinets to put in place that they wanted to move but as I was going to be making it up as I went along).
I sincerely hope we don’t need movers again for a long time but, if we do BCL will get the first phone call.
Big thanks to all concerned.
All went well on the day. Julian and his team couldn't have been more helpful and we were all impressed with their 'can do' attitude. Thank you for your help in making our move a success and a stress free experience.
We finished at Offerton yesterday so I just wanted to say a big thank you to Greg and the boys – I think most of them have been on that job at some point!. It has been an arduous task over the past weeks moving everything from a pencil to a piano (Jules needs more practice!), in wind rain and sunshine, and over three floors with no lift, but all done with the usual efficiency and good humour!
Moving offices, like most major things in life, can be stressful enough. With BCL working with you, the logistics of moving are a piece of cake. Phil, Mick and the team were superb and very supportive especially as our new offices weren't ready when we got there. They helped us settle into a storage unit and came back to move us in properly a few days later. Nothing was too much trouble. I wouldn't hesitate to use them again and would always recommend them to others.
I thought your team were great. Ian in particular was fab and really worked with us.
Just wanted to say thank you to your team that handled the move on Friday - all went very well and pleased with service we received.
Hopefully we can use you again in the future as we handle office moves across the country. Are you nationwide or just provide services to London and Manchester?
Just to say a big thank you for all your efforts yesterday in making the move possible. I know you all made an extra special effort on our behalf and because of that it went very smoothly and had us up and running by the afternoon. If there is anyone who I haven't sent this message to who also contributed could you please forward them my thanks please.
BCL provided an excellent service from start to finish. Very efficient & thorough throughout the process. We would definitely use BCL again without any hesitation.
The move went very well and I must thank you and your guys for your excellent and hard work, they had us out of one and in another in record time.
May I formally note my sincere gratitude for what has been an unprecedented smooth move. Noticed by all.
Just to say a big thank you to you and the lads for all your help with the emptying of our Youth Centres.
The lads have been really helpful and very accommodating. Could you pass on our thanks to them.
I wanted to say a huge thank you to Mick and the team for their support during our move last weekend. They went over and above the call of duty, making sure we were up and ready for the staff coming in on the Monday. I really can't thank them enough. Please pass on my thanks and gratitude.
Just wanted to say a big thank-you to the guys for the move today it went well and they worked really hard. I guess they are taken for granted sometimes with what they do but working closely with them today I would like you to pass on my thanks from all of us.
Please pass on huge thanks to the team who worked on our move this morning – they are a great credit to BCL. Everything went very well and we were all set up and working again by lunchtime.
It was lovely to meet you and your very helpful band of merry men recently at Compton Uni Site. Sorry that I have not mailed you before now, been hectic as we head to end of term. Just wanted to say thank you for being so helpful with all the furniture that you delivered and also to say that if you have any chairs ( we are particularly looking for something better than the plastic ones we have in our old theatre - we need about 100 ideally). If you could keep us in mind.
BCL conducted our office move with the utmost professionalism.
Right from the first meeting with Phil Evans I knew that BCL were the company I wanted to trust to perform our move and this was reflected through to Mick and his team of porters and drivers who were extremely flexible and helpful at both ends of the move.
If I ever have to move our offices again I will go straight to BCL and I have no hesitation in recommending them to anyone else who needs the services of a commercial mover.
I wanted to take the opportunity to thank you and all of your team for what they have done over the past 3 months in respect of transferring services into the City centre and helping to facilitate the decommissioning of both C&W and Gulson hospital. The project has been challenging in terms of both its timescale and the complexity around the various moves but I am delighted to say that with your assistance and support has run smoothly and been delivered on programme.
I think I speak for all of the team when I say its been an absolute pleasure to work with you all and credit should go to Mick for keeping calm and objective at all times and to Nick and the lads for all the hard work they have undertaken.
I would just like to take this opportunity to express our warmest thanks to you and your team for your time and effort last week in moving furniture from Coventry and Warwickshire Hospital to our premises in Sutton Coldfield.
As a charity we are extremely grateful for any help we get whether it be financial, voluntary or plain good will. We generally find it very difficult to afford professional services such as yourselves.
Please pass on our many thanks to Mick Cook for arranging the transfer and the guys who came across. They were extremely helpful and very efficient.
Dyslexia Action is the UK's leading provider of services and support for people with dyslexia and literacy difficulties. Our aim is to ensure that all individuals with dyslexia, adults as well as children are identified and educated to allow them to be successful. Thank you once again for your kind support.
I would like to thank your company for the fantastic furniture donation. It is very much appreciated.
It will be used to furnish a much needed community drop-in resource in the Clarenden area of Langworthy. The centre will provide a range of support services and assistance to local residents. I know the residents will be thrilled to see the centre finally in use and I can assure you that your gift will make it a much more comfortable experience for everyone involved.
I am writing to congratulate BCL on an excellently executed office move for us at the weekend, from initial site visit, to the planning meeting and the actual move was seamless. A very professionally organised move for which I thank you on behalf of everyone here at Hive.
Please pass on my special thanks to Julian and the guys for all their hard work on the day, they worked very hard to ensure it all went according to plan.
Once again, we thank BCL for an excellent and professional move.
I have to say the guys were fantastic. Very helpful and patient nothing was to much trouble. Jason was a star! ...I am recommending you for the forth coming move that Wokingham are making.
Thank you so much.
I would just like to say thank you to you and your team for completing this very high profile piece of work at very short notice and for providing yet another superb service.
...all our dealings with BCL directly have been extremely positive, and everyone here and in Bagshot gave great feedback on the professionalism and helpfulness of your guys. We would definitely use BCL again for any move projects, including customer ones. I'm sure we will be in touch again soon.
I wanted to write and say a huge Thank You to everyone at BCL-from our first phone call enquiry to the service on the day we could not have had better care, support & advice from everyone we have encountered on the journey.
The pre-move support was excellent, including several site visits to make sure we were as ready as could be for the day. On the day, the team were everything we could have asked for & more - professional, helpful, efficient, nothing was too much trouble-and more than that-pro-active! They all wanted to make it right for us-including fixing desks as they went, checking we were happy throughout & adjusting to any last minute changes as they went.
Fantastic - on behalf of all of us at Blue Orchid - thank you for all your help and making our move go as smoothly as it did!
It went very well thanks.
Can you please pass on our thanks to your team - they have done a brilliant job!
Can you please pass on my thanks and gratitude to Julian for managing the removal and installation of furniture in one of our regional offices in Wath-upon-Dearne. Julian's professionalism ensured that the smooth running of the relocation was maintained at all times. A first class service was provided. Both of our London and regional based clients were extremely pleased with the way the move was executed. Many thanks!
I would just like to say what a pleasure it was to work with Julian and the team again. They were excellent; please pass on my sincere thanks. Having a team that can just get on with it and work with the plan made my life much easier!
Thanks for sorting out today and last few weeks - All good , polite and hardworking lads.
All done a good job
Now that the dust has just about settled on the M&C Elmstead moves, I wanted to drop you a quick mail to say thanks for all your organisation and help in making things go so smoothly. Please pass on our thanks as well to the lads from BCL who did such a sterling job on both Tuesday and Friday.
Thanks again - it went so well we're already planning the next one!
I would just like to say a big thank you to Daren and his team, they worked really well and were a pleasure to have in the office for a few days.
Just wanted to say a very very big thank you to all who were involved in our first BIS/MHRA internal churn works last week. It all worked really well and everyone has settled here into complete normality again. It's as if it never happened!
...the main purpose of my email is to say a massive thank you to you and your whole team for co-ordinating and executing a wonderfully smooth and painless move. The whole office has been nothing less than impressed with your professional and friendly service.
You all made my job stress free. Thank you all so much!
I just wanted to say that your guys were fantastic and that we have no problems whatsoever with the move and I would definitely recommend BCL again. We had 3 companies to quote and you were by far the most helpful, you thought of things and advised us of things that we had not even thought about. All 3 costs were the same pretty much, but I am glad that I chose to go with BCL.
I would like to thank your company for the fantastic furniture donation. It is very much appreciated. The furniture will be used for storage at St Sebastian's Community Centre in Charles Town Pendleton... I visited your warehouse on several occasions and found Sue to be extremely supportive, patient and kind, if this is a reflection of the kind of people who work within your company I must say you are a very lucky company. Our Board send their thanks and gratitude to your company. I can assure you that your gift has improved the image of the centre for local people to enjoy in the future.
I can highly recommend BCL for any relocation project, no matter what size. my directors and I were indeed indebted to their professionalism before, during and even after our relocation process which can be a traumatic experience for any business, but helped considerably by BCL and their dedicated team, especially Kevin Dorn (Account Manager) and Ian Berry (Move Manager).
Read our case study for Coomber Electronic Equipment
The move went very well and I wanted to drop you a line anyway to say how fantastic your men were. They just got on with it and worked so hard all day without any grumpy faces. Thanks again, and please pass on my thanks to your men, they were superb. I will definitely recommend your company to a couple of Practice Manager colleagues who will be moving premises in the near future.